Digital Paradigm is an innovative business entity which processes outsourcing, provides telecommunication consultation and caters system services. We assist in a diverse arena of technicalities integrating providence of data communication network solutions, back office processing, health care industry and state of art BPO solutions such as call response centers and customer services operations.
As a part of our Business Processing Outsourcing (BPO) initiative, Digital Paradigm has established an international Call Center to provide reliable, cost-effective inbound and outbound outsourcing solutions for a variety of industries catering customers in the US and UK. The capabilities and stability of our services can be evaluated through some of the key features of our reliable set up given below.
Service Sectors
We are currently serving customers in two broad areas:
Inbound Services
The inbound call services we currently provide include:
* Customer information services
* Technical support for IT products and platforms
* Information desk services
* Customer acquisition, retention and loyalty programs
* E-business support (email management, IM, Chat support etc)
Our call centre is accoutered with integrated IVR and an inbound ACD function that allows multiple call handling, calls queuing, greeting messages, voice mail services etc, and operates on 24 7 hour basis.
Outbound services
Our outbound services are designed to help companies generate qualified business leads, retain customers and diversify their extant access to clients, process orders, update databases, provide vigilant response and consistently deliver an enhanced level of customer contact.
Our business philosophy focuses on building enhanced customer trust and loyalty. We take the time necessary to comprehend your marketing requirements and assure that our services satiate your objectives. Our telemarketing and corporate marketing services include:
* Outsourced sales teams for consumer and corporate marketing
* Lead Generation, Qualification and Lead Management
* Customer Service Audit
* Collections & receivable
* Registration and Events Management (Seminars, Road shows, etc)
* Trade Show Lead Management
* Targeted List Acquisition
Our versatile expertise perform outbound calling that amplifies your market penetration and creates a significant and direct impact on your bottom line. |
